• Zomato Job Vacancy 
• Job Title: Customer Experience Executive Job
• Company: Zomato
• Degree: Any Graduate Can Apply
• Salary: INR 3-8/-LPA
• Location: India
• Experience: Freshers Can Apply

About the Company

Zomato is a world-class restaurant-finding and food delivery platform that has been instrumental in linking millions of customers with their favorite dining spots. It was established to offer easy and enjoyable dining experiences and has been very successful in doing so, hence the name “Zomato” being synonymous with food delivery, restaurant ratings, and online ordering.

It is from several Indian cities, including the popular metropolitan areas of Bangalore, Gurgaon, and Hyderabad, that Zomato runs its innovative and people-focused operations. The employees working at Zomato get exposed to the digitally-powered functioning of the company, customer service excellence, and career growth opportunities.

The Customer Experience Executive decides the level of communication with the customer is Zomato’s promise of quality services, problem-solving, and user satisfaction. Such a position is desirable for people who are excited by the idea of providing top-notch customer experience and who do well in a time-sensitive environment.

Job Role: Zomato Job Vacancy

Being a Customer Experience Executive, you will be the main point of contact for Zomato’s clients and will be answering their questions, taking care of their complaints, and providing them with easy and convenient support on different platforms. Together with the operations, delivery, and technical teams, you will coordinate the customer service work to minimize customer problems to the maximum extent of the shortest time duration.

This position suits individuals who are interested in developing their career in customer service, operations, and communication, and at the same time, making a direct contribution to the company’s reputation for providing excellent service.

Key Responsibilities

• Reply quickly to customer questions, complaints, and comments via chat, mail, or phone.
• Efficiently solve delivery, order, and payment-related issues while keeping customers happy to the highest possible level.
• Work along with the teams inside the company such as logistics, restaurants, and technical support to find solutions to the worries of customers.
• Keep records of customer grievances and provide recommendations on how company policies and procedures might be improved to give better service.
• Write down the details of customer relationships in the CRM accurately.
• While serving the large number of requests, continue to maintain the standards of service quality.
• Examine the recurring issues and escalate the occurrence of operational difficulties to the management for solving them.
• Give suggestions before problems arise so that customer complaints are not repetitive.
• Help in the training process of the new team members in order to make sure the service quality is consistent.
• Be present at team meetings and share your ideas on how to make the customers happier.

Eligibility & Qualifications

1. Any graduate in any discipline.
2. Freshers and applicants with 0–2 years of customer service, hospitality, or support experience are welcome.
3. Competent communication skills in both writing and speaking.
4. Being able to perform well in a fast-paced, target-driven environment.
5. Problem-solving and analytical thinking capabilities.
6. Knowledge of computers, the internet, and CRM tools.
7. Being willing to work in shifts, including weekends and holidays.

Skills Required

1. Good spoken and written communication skills.
2. Strong customer service focus and the ability to empathize.
3. The skill of doing multiple things at the same time without the quality going down.
4. Problem-solving and decision-making abilities.
5. Patience and the ability to work under pressure.
6. Knowledge of CRM and ticketing systems.
7. The analytical mindset is needed to monitor and report on customer issues that repeatedly occur.
8. Skills that allow you to work well with others.
9. The ability to adapt to the changing processes and customer needs.

Benefits & Perks

Zomato provides a complete benefits package to the employees that is designed to enhance their well-being and professional growth of the employee:

• The base salary is monthly, and the person can also get paid a bonus that is tied to performance.
• Includes health insurance and wellness programs.
• Paid vacations and non-standard work hours.
• The professional development and career advancement training will be provided.
• High performers will be recognized and rewarded.
• The chance to work in a startup environment that is fast-growing and full of innovations.
• You will be exposed to the customer-facing operations side of the technology and food delivery sectors.

Salary Range

The range of salaries in Customer Experience roles at Zomato is from ₹3 LPA to ₹5 LPA, and it varies according to the candidate’s experience, location, and shift. The best performers are paid a salary that includes the base salary and the performance bonus, along with other benefits.

Documents Required

Applicants are required to have the following documents with them during the interview process:

1. If you are selected, you will be asked to bring your updated resume along with supporting documents of education and work experience.
2. Passport-sized pictures.
3. Government-issued ID proof (Aadhar, PAN, Passport).
4. Mark sheets and certificates (10th, 12th, graduation).
5. Work experience certificates (if applicable).
6. Your customer service or training certifications (optional).

Interview Process

The Zomato Customer Experience selection procedure would probably include the steps indicated below:

1. Application Screening – Resume review and shortlisting based on eligibility.
2. Telephonic/HR Round – Judges the applicant’s communication skills and motivation.
3. Functional/Technical Round – Resolving by applicants, customer tasks, and handling scenario-based queries.
4. Final HR Discussion – It covers salary expectations, culture at the workplace, and joining formalities.
5. Offer & Onboarding – The selected candidates will get instructions on how to join and a training schedule.

 

FAQ 

Q1: Can freshers apply for Customer Experience roles at Zomato?

Indeed, freshers ought to apply, get trained, and then start working.

Q2: Are shifts mandatory?

Yes, however, the shifts can be flexible, and the employee needs to be ready to work on a weekend or a holiday.

Q3: Is prior experience necessary?

Experience is desirable but not a must; however, the candidate is expected to go through the provided training.

Q4: What skills are essential for this role?

Being able to communicate effectively, take initiative in problem-solving, show empathy, and be customer-oriented will be necessary.

Q5: What career growth is possible?

They have the potential to become leaders in customer Service, operations, or Team Lead if they work hard and perform well.

How to Apply for Zomato Job Vacancy?

Those desirous of the job can submit their applications on the Zomato careers webpage or other job portals such as LinkedIn and Naukri. The process involves submitting a resume, completing an application form, undergoing testing and interviews, and, if successful, receiving a link by e-mail for further instructions for the interview.

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