• Tech Mahindra Hiring Customer Support Job
• Job Title: Multiple Positions
• Company: Tech Mahindra
• Degree: Any Graduate Can Apply
• Stipend: Competitive Stipend
• Location: India
• Experience: Freshers/Experienced Both Eligible

Company Overview:

Tech Mahindra is a leading multinational enterprise and business process outsourcing corporation that provides current and customer-centric IT and BPO services. With a strong presence throughout numerous industries, Tech Mahindra is known for its dedication to excellence, innovation, and virtual transformation.

As part of our increase, we’re hiring proficient humans for the Customer Support function. If you have been given wonderful conversation capabilities, a client-first mindset, and the capability to resolve queries successfully, this function is best for you!

Experience Required: 

• Freshers and professional candidates can take a look at
• Zero to three years of experience in Customer Support, BPO, or related roles

Educational Qualification:

• Minimum twelfth Pass / Diploma / Any Graduate (Any vicinity)
• A strong choice for applicants with a heritage in Customer Service, Communications, or IT-related fields

Job Summary: Tech Mahindra Hiring Customer Support Job

The Customer Support Executive can be accountable for coping with customer queries, providing facts, resolving customer complaints, and making sure of customer satisfaction. The function includes voice (inbound/outbound calls) and non-voice (chat/electronic mail) interactions.

You are expected to offer professional and green providers, troubleshoot troubles, and expand instances when necessary. If you are enthusiastic about customer service and characteristic a keen eye for problem-fixing, this is an exceptional opportunity to advance your career in dynamic surroundings.

Key Responsibilities:

1. Customer Interaction & Issue Resolution:

• Handle inbound and outbound calls, emails, and chat help.
• Assist customers with their queries, court cases, and requests in a timely and professional manner.
• Provide accurate records regarding products, services, and hints.
• Maintain a fantastic and empathetic mindset closer to customers.
• Follow agency protocols and guidelines to ensure first-rate carrier transport.

2. Technical Troubleshooting (If Required):

• Assist clients in resolving easy technical troubles.
• Guide clients through step-by-step troubleshooting techniques.
• Escalate technical troubles to the applicable department if wished.

3. Data Management & Reporting:

• Maintain statistics of consumer interactions, transactions, and comments.
• Document and categorize patron proceedings to enhance offerings.
• Provide timely evaluations to the institution leads and manipulate.

4. Team Collaboration & Training:

• Work closely with the help group and special departments.
• Participate in training sessions to stay updated on organisation rules and strategies.
• Support new joiners with the aid of the usage of the usage of sharing data and notable practices.

Required Skills & Competencies: 

1. Communication Skills:

• Excellent verbal and written communication abilities in English.
• Knowledge of more languages, such like Hindi, Tamil, Telugu, Kannada, or Marath,i is an advantage.

2. Customer Handling Skills:

• Strong ability to deal with patron queries while staying electricity and professional.
• Active listening talents to recognize customer concerns because it ought to be.

3. Problem-Solving & Analytical Thinking:

• Ability to assess issues and find powerful answers speedy.
• Logical questioning and troubleshooting capabilities.

4. Technical Knowledge (Optional, Depending on Role):

• Basic know-how of IT offerings, software applications, or telecom services.
• Ability to guide clients in resolving minor technical problems.

5. Multitasking & Adaptability:

• Ability to control a couple of conversations efficiently.
• Adaptable to brilliant client profiles and annoying situations.

6. Work Ethic & Professionalism:

• Strong experience of responsibility and obligation.
• Ability to paint below stress and meet everyday universal overall performance dreams.

Work Environment & Benefits: 

1. Work Schedule:

• Rotational Shifts / Fixed Shifts (Depending on method)
• five-day or 6-day artwork week (Varies via venture)
• Night shifts are to be had with more incentives for some roles.

2. Benefits & Perks:

• Attractive profit packages with performance-based absolute incentives.
• Paid schooling and understanding development applications.
• Employee benefits, which include medical health insurance, PF, and ESI.
• Transport centres (for pick-out locations and shifts).
• Work-from-home options (to be had for precise initiatives).
• Career increases opportunities with inner promotions.

Career Growth Pathway:

1. Tech Mahindra believes in internal promotions and career improvement. Here’s how you can develop:
2. Customer Support Executive → 2. Senior Customer Support Executive → 3. Team Leader → 4. Assistant Manager → 5. Process Manager
3. We provide talent development and training packages to help personnel transition into better roles in control, operations, and technical aid.

Interview Process: 

Step 1: Application Submission

Apply through Tech Mahindra’s decent internet page or interest portals.

Walk-in interviews can also be held at particular locations.

Step 2: Screening & Shortlisting

HR institution evaluation packages are primarily based on eligibility and relevance.

Shortlisted candidates are invited for an interview.

Step 3: Assessment & Interview Rounds

Aptitude Test (Basic English, Reasoning, and Customer Handling Skills)

HR Round (Personality evaluation and verbal exchange take a look at)

Operations Round (Role-particular questions and scenario-based total queries)

Final Selection & Offer Letter

How to Apply for a Tech Mahindra Hiring Customer Support Job

Interested candidates can examine:

Tech Mahindra Careers Page: https://careers.Techmahindra.Com

Job Portals: Naukri, Indeed, LinkedIn, Monster, and more.

Walk-In Interviews: Available in pick-out towns (Check Tech Mahindra’s valid internet website for information).

Conclusion: 

Tech Mahindra’s Customer Support Executive feature is a first-rate opportunity for freshers and skilled professionals seeking to construct a career in the customer service area. With super boom opportunities, aggressive income applications, and whole training programs, Tech Mahindra offers an enriching environment to have a look at and develop.

If you’re obsessed with helping customers and want to be a part of a prime international agency, observe these days and take the following step in your career! 🚀

FAQ – 

Q1: Who can apply for Tech Mahindra Customer Support jobs?

A1: The opportunity is open to a fresher as well as a graduate with good communication skills.

Q2: What is the job role?

A2: The main job will be to handle customer queries, give them assistance, and sort out their issues.

Q3: Is prior experience required?

A3: Definitely not! Freshers are always encouraged to apply.

Q4: What documents should I bring to the interview?

A4: An updated resume, ID proof, and educational certificates.

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